PROCEDURE TO MAKE THE PURCHASE BY CUSTOMERS (Embassies)

1. After registering as a user in the Online Store, the Customer will be able to make their purchase (order).

2. After the purchase, the Customer will receive an email notifying them that their order has been received correctly.

3. Once validated, the client will receive an email where they will find attached the proforma with the list of products, quantities and final amount to pay. This document is valid for carrying out Franchise procedures at the MINREX.

4. Once the proforma has been obtained, the Client must proceed to make the payment within 5 business days. After this period, if payment has not been made, the order is automatically cancelled.

5. Once the payment has been made and confirmed, you will receive the scanned, signed and stamped invoice via email for customs procedures (obtaining the release). If you wish, you can pick up the original invoice at the IPSA offices.

For collection at the Warehouse:

6. After obtaining the customs clearance, the collection of the products is coordinated at the IPSA warehouses.

Responsible:

Norbelis Infantes Dieguez

Telephone: Tel: (+537) 2730922 – 2730916

Mobile:(+535) 9920461

email: norbelis.infante@pucara.co.cu

Maribel Gonzalez Diaz

Telephone: Tel: (+537) 2730922 – 2730916

Mobile:(+535) 2793531

email: maribel.gonzalez@pucara.co.cu

For home delivery (purchases over $1500.00):

7. After obtaining the customs clearance, the client must contact the IPSA commercial team to proceed with the coordination of the shipment to their Delivery Address.

*Validated orders cannot be modified, neither in products nor in quantities.

*For questions, you can contact our commercial team through the Store chat or the Customer Service email. Our team will offer you commercial and technical support.

PROCEDURE TO MAKE THE PURCHASE BY CUSTOMERS (Branches)

1. After registering as a user in the Online Store, the Customer will be able to make their purchase (order).

2. After the purchase, the Customer will receive an email notifying them that their order has been received correctly.

3. Once validated, the client will receive an email where they will find attached the affidavit with the list of products, amounts and final amount to pay. This document, together with the signed and minted invoice, must be presented to a freight forwarder to request an import permit, in the case of products that classify as inputs for branches.

4. Once the affidavit has been obtained, you can proceed to make the payment, with five business days.

For collection at the Warehouse:

5. If the Customer has chosen the collection at the warehouse as the delivery method, once the payment has been made and confirmed, they will receive the scanned, signed and stamped invoice via email for customs procedures (presentation of the Sworn Declaration and obtaining the release). . If you wish, you can pick up the original invoice at the IPSA offices.

6. After obtaining the customs clearance, the collection of the products is coordinated at the IPSA warehouses.

Responsible:

Norbelis Infantes Dieguez

Telephone: Tel: (+537) 2730922 – 2730916

Mobile:(+535) 9920461

email: norbelis.infante@pucara.co.cu

Maribel Gonzalez Diaz

Telephone: Tel: (+537) 2730922 – 2730916

Mobile:(+535) 2793531

email: maribel.gonzalez@pucara.co.cu

For home delivery (purchases over $1500.00):

7. Once the corresponding permits have been obtained (Customs Release), the client must contact the IPSA commercial team to proceed with the coordination of the shipment to their Delivery Address.

*Validated orders cannot be modified, neither in products nor in quantities.

*For questions, you can contact our commercial team through the Store chat or the Customer Service email. Our team will offer you commercial and technical support.

Información Importante!

La Tienda Online de Pucara solo acepta pagos en el exterior.